February 19th 2013
Motion Specialties Barrie
Just following up with you regarding me dealings with one of your Therapist.
I wanted to share with you what a pleasant and informative employee you have.
I came to Nicole quite desperate as I needed immediate help and information regarding my cpap machine and mask.
What was unique to this situation is that I hadn't purchase my equipment from your store in the first place but was so dissatisfied with the after sale service I received from the company I had bought from.....I contacted Nicole firstly, for some advice and she ended up taking me in and looking after me like I was one of her clients.
Nicole was professional and had the knowledge to resolve my issue. Many times service is only acknowledged when there is a problem. I am writing today to express my gratitude and wanted to advise you on what great staff you have.
For sure in the future if I have any further Cpap issues or when I need new equipment I will for sure be going to Motion Specialties in Barrie, Ontario.
Thanks to Nicole and your team for all the support.
Shiela Cughan
January 2nd 2013
Motion Specialties
I just wanted to take a moment to send through you an applaud o gram for sending us Devin. He demonstrated a very genuine and committed approach to us and took care of us extremely professionally. Regards and Thanks.
Tracee Givens, Administrator Elgin Abbey Continuing Care Residence
December 26th 2012
Motion Specialties Ottawa
Hi Brandon:
Having suffered from sleep apnea over many years, I never expected to find any relief. The ResMed S9 Auto-Set has made a significant change in my life. Now, I have more energy and a more positive outlook on life. Brandon, my Respiratory Therapist, made my transition to CPAP-assisted sleep so easy. His low-key, friendly manner encouraged me and led me through a trial period and finally to a permanent CPAP unit. Brandon emphasized the need to perform regular maintenance on my ResMed unit and answered any questions easily. I will definitely recommend Motion Specialties and their pleasant, knowledgeable staff to anyone with similar health needs.
George Skardis, age 66, retired
Richards Landing, Ontario
October 1st 2012
Motion Specialties Sault. Ste. Marie
Hi Grant:
Just wanted to send a quick email to thank you for all your help and support of the Kearney Wheelchair Relay. Bringing the wheelchairs I know was a last minute thing but as always you came through with professionalism, commitment to the community and showcased Motion Specialties in a very positive way. A deadline commitment from you and Lisa to be on a Relay team made all the difference in the world to the Sprucedale family.
Yvonne Green
Regional Services Coordinator
Canadian Paraplegic Association Ontario
September 6th 2012
Motion Specialties Barrie
Hi Peter:
I wanted to take this opportunity to thank you for the trouble that you went to get it repaired. Also Bobbie was great, very good with his work and even gave me some good advice.
I want to commend your organization for stepping in when the "distributer" showed no interest. I sometimes wonder what other seniors do when they are mentally disabled and are unable to get action in cases like mine. It will be a year in October since I got the wheelchair and it is only now that I feel safe using it and able to travel longer distances.
Please also thank Kelly Drummond for me as well. She walked me thru this whole process starting in March of 2011 and without her I would not have been aware of the pitfalls that seniors and disabled people receive these days.
Again many thanks to you and your staff.
Valerie Loveridge
August 8th 2012
Joint effort with Motion Specialties Kitchener and Barrie
Motion Specialties Kitchener Team:
I have been on oxygen for 2 years now and started with another company and then changed to Motion as I wanted to be free to continue with my way of life and not restricted to having many TANKS in the car.
I have been given the chance to try different systems and sometimes even a few at a time. This has given me freedom and I do so want this for as long as I can.
Motion Specialties has made this happen for me and they are very accommodating. I had a very big problem a week ago when I was up north at our trailer and my machine quit; after calling Emergency Numbers they had another machine to me ASAP and delivered by Andrew (Motion Barrie) who was so nice about coming 3hrs away in the night that I was grateful to the work done by this group.
Thank You
Wenda Berfelz Listowel
August 6th 2012
Motion Specialties Kitchener
My name is Jenni and both my parents have received oxygen and CPAP services from Motion Specialties in the last year. Originally my mother went on oxygen first with a different company, and though their service was fine, we ended up switching to Motion Specialties as their product catalogue was much more diverse. Since then, my mother has had great success with her portable oxygen concentrator; it has helped her to maintain her daily living, and she is confident in her equipment. I am pleased we switched also, as the level of client-care is exceptional and a real assurance when questions or problems arise.
I can’t thank Motion Specialties enough for their personalized service, the caring and patient nature of their staff, and the wide range of products they provide. If you need something, they are sure to come up with a solution to fit your needs – who could ask for more? Thank you Sandra, and Motion Specialties for making this difficult path a little easier to walk... I would not hesitate to recommend you to anyone starting this journey.
Jenni
August 3rd 2012
Motion Specialties Kitchener
I have been on the CPAP machine and oxygen for a year now. Within a month of treatment I was able to stay awake the whole day where I had been sleeping all the time. I never realized how sleep deprived I was until I got the machine. Not only was the equipment helpful but Sandra was there for me always answering my many calls immediately with expertise and compassion. Without her help I am not sure I would have gotten the same results from the equipment. Motion Specialties and especially Sandra gave me back my life!.
Kind regards
Bob
July 30th 2012
Motion Specialties Kitchener
Dear Sandra:
This is just a quick note to thank you for all of your efforts regarding our son Michael and his home oxygen arrangement with Motion Specialties. You always check in with us to replenish our supplies or check on the performance of our home oxygen concentrator. It is much easier to have our oxygen supplier with the same company that we purchase so many of our mobility aids from.
It is nice to hear familiar voices on the phone. We especially appreciated the extra support you gave us when we went on our Children's wish vacation to Disneyworld in Florida, providing us with a portable oximeter and concentrator for the airplane. You even visited Michael in the hospital prior to our departure to ensure we had the best equipment to suit Michael's medically fragile needs. Michael needed the oxygen on the plane both ways and we felt confident in your choice for him way above the clouds. Thank you for being there for us.
Michael Fleming and Family
July 25th 2012
Motion Specialties Mississauga
Hi Lydia:
I just wanted to say how much we appreciated the service we received both by phone and in person when visiting your store as compared to that of your competitors. Your product recommendations and offer to price match was a wonderful experience at a time when we most needed a stress free customer experience. After my sister’s fall and 2 days in the hospital . . it was your caring, understanding and humor that made all the difference.
Many thanks and we will look to you and the staff at Motion Specialties for our future needs.
All the best . . . Margaret
July 23rd 2012
Motion Specialties Windsor
Cindy:
Thank you to Motion Specialties and especially Cindy Fuerth for all your help and generosity in letting me use the standing wheelchair for my brother's wedding. I wanted to do something special for my brother and my family and I appreciate all that you did to make it possible for me. Thank you Cindy and Motion Specialties Windsor !
Sincerely,
Brent Bryksa
June 14th 2012
Motion Specialties Mississauga
Lydia and Lori:
I was in this afternoon with my mom and dad getting my dad a scooter. I was thoroughly impressed by the service that we got from one of your staff. She went over and above with not only the quality of customer service but she showed us how it works, how it comes apart and all of that with a sense of professionalism that I rarely see any more when shopping. I want to further that by saying, she did all of that with a genuine smile, which left me feeling extremely comfortable. Thank you very much. You should be very proud, to say I'm impressed doesn't even scratch the surface.
Doug B
Mississauga, ON
May 2012
Motion Specialties Toronto
Eric Neal, Vice President:
I had had other chairs but none like the one I have today. The others just didn't fit me in any way: not my size nor my lifestyle.
I was introduced to Zach Bennett through a friend and we set an appointment. It was over months of consultation that his glut of knowledge pertaining to mobility, careful consideration, lengthy conversation, his patience and thoughtful examination of my everyday needs, as well as those unique ones, that allowed him to 'create' a chair that fit both my body and lifestyle perfectly.
He made the process of trying, fitting and ordering my chair easy to accommodate schedules and was extremely professional and courteous all the way through. The chair came in on time and it was a perfect fit from day one!
It is now my pleasure to recommend Zach, without hesitation, to my friends knowing they will be well looked after.
Thank you again.
Regards,
Bernadette
March 19, 2012
Motion Specialties - Toronto
Dear Mr. Fraser:
It gives me great pleasure to write to you today, and be writing a letter of recommendation, as opposed to one of complaint.
My elderly Mother (92 years) suffers from muscular dystrophy, and currently lives on her own. She is wholly dependent on her power chair and wheelchair for mobility and survival. Over the past several years I had been dealing with another large competitor for various repairs and issues with her now 7 year old Ultra Jet. These have been many and under all circumstances have been urgent in nature, based on her circumstances.
Last week was the final straw for me in my dealings with this competitor. My voice mail messages to their customer service co-ordinators were never returned on a timely basis. I continually tried to have someone paged through the switchboard, to no avail. At that time, I decided to call your company. From my first conversation with Todd in the service dept, who immediately arranged for Arnold to see my Mother that very afternoon, his immediate follow through to let me know the diagnosis of the problem and possible solutions, was my first indication that I had found a far superior service firm. Upon learning of the costs to repair the chair, we made a combined decision to purchase a new one.
Since last Tuesday, I have been completely overwhelmed at the outstanding level of customer service, follow through and obvious pride in what your people do. Of exceptional mention is DK Yan. He has gone above and beyond the call of duty to accommodate our numerous and very specialized requests. He facilitated the meeting with Nancy Kim to co-ordinate the ADP funding approval, he pushed through a rush order to have a new chair (for trial) ready for her on Saturday. He took time off from his own weekend to bring and set-up the chair on Saturday. We are having a few issues as the wheels are wider than her original chair, therefore not allowing her access to her sink/cupboards and cabinets, but we are all working together to find an alternative solution. Whether it is new thinner, narrower wheels, or a smaller chair, I’m confident a solution will be reached.
I have written to the Service Manager this competitor outlining my extreme disappointment at their failure to perform, their loss of a valued customer, loss of a new sale, and my decision to retain Motion Specialists as my service provider. I have since received a sincere apology and regret as to my decision, but I am fully confident in Motion Specialties and wanted to let you know this. I will use every opportunity possible to tell others of my experience.
So many organizations these days do not value customer service. You should be proud of your firm and the people you employ.
Well done!!
Kate Sinclair
January 7, 2012
Motion Specialties - Toronto
To whom it may concern:
My scooter was falling apart and the seat started giving me back pain. It was now time to get a replacement unit. I connected with a consultant at Motion Specialties, Sal SanJuan, who confirmed that my Fortress 1700 that is more than seven years old needed replacement due to the current issues as well as past repair history. Sal’s enthusiasm and passion to help was evident from the start. He took care of everything I needed from start to finish including all the questions in between. He also introduced me to Bien Ma. Bien was able to modify my scooter to match my every need, from raising the basket, shortening the tiller, customizing the handlebars, to adjusting the control toggles so that my fingers wouldn’t hurt. He even fixed the seat so I could attach a bag to it. I am about 3 foot tall so you can try to imagine the amount customization involved.
The man in my humble opinion is a ‘Wizard!’. I am now a proud Motion Specialties convert and will come back for any mobility needs. Thank you again Sal and Bien for all wonderful work!
Sincerely,
Andre Arruda
January 3, 2012
Motion Specialties - Sarnia
Dear Sir:
I really enjoy my walk-in bath. My life is so much more convenient now. The installers were fast and efficient and there was no mess to clean up afterwards. I certainly will recommend your company to anyone who finds bathing in a traditional tub a chore and physically dangerous. Your referral rewards program is a nice incentive too.
Christine Vink
Thamesville, ON
December 19, 2011
Motion Specialties - Windsor
My daughter and I are writing this letter of support for Motion Specialties. Motion Specialties is a local organization that possesses a unique spirit and compassion when dealing with persons with physical disabilities. We have a close relationship with key people who do an exceptional job in articulating the value of products, the products that most meet our need or finding solutions for people with complex seating issues. I have dealt with some of their staff in the past regarding my daughters seating system and they have provided unequaled support and a great deal of knowledge regarding body mechanics and physical disabilities. Our interests or concerns have always come first above all else. I have dealt with Motions for many years now and can’t imagine them not being a major part of our lives. They are always there to assist us in any way possible and I have found that they have gone above and beyond on many occasions. Whether I am buying a scoop bowl or requiring assistance of a more serious nature, I can always count of Motion Specialties to provide them to me in a reliable, honest and caring manner.
A family that has a person with a physical disability has to go through many trying times that do not end as years go by. It causes many hardships not only on the family but also the feelings, emotions and pain that the individual with the disability has to endure. It is refreshing and calming to know that there is an organization in the city that knows your family as a whole and is there to assist in any way possible to make your life a little bit easier. This is the kind of business that Motions Specialties is and has been throughout the years. They get to know you and are like a part of your family. That’s what any person would want, reliability….. compassion and caring.
Sincerely,
Susan and Sarah Ruttan
December 15, 2011
Motion Specialties - Mississauga
Hi Gord,
Just thought that I would let you know how awesome we think that David and Rene are, as well as Motion Specialties as a whole.
We appreciate that they regularly come in on Fridays for the mobility clinic, first thing in the morning and always check in with me to see if there is anything that popped up that might not have gotten in the repair books and always follow up with me afterwards. Our residents and families comment on how friendly and approachable they are as they always take the time to explain things to them. And there have been times when I have called him later on, on a Friday to tell him about a repair that needs to be done and he always makes sure to come back out and fix it for us. If an emergency request is sent in, it is completed right away.
I am very happy that we made the switch to Motion Specialties a couple of years ago as your team works well together. I hope that you all have a wonderful Christmas and a Happy New Year!
Amanda Pantin
Program Manager
Northridge Long Term Care
November 23, 2011
Motion Specialties - Barrie
Hi Dana,
I think we often go through each work day just doing what we are supposed to do – without acknowledging the things that make our life easier & better.
You make my work life easier and better! Thank you for all the work yesterday with both of those moulds. You took the lead with the actual moulding and again with the dispensing. Both girls looked 100% better in their new systems, and everyone seemed happy.
Thanks for being so good at what you do!
Kristen
September 8, 2011
Motion Specialties - Calgary
Dear Sir:
Just a short note to express my appreciation for all the efforts of one of your staff - Nils Hitchmough - in providing equipment for one of our new home care clients, in a very timely manner. As an AADL authorizer I try to always ensure reasonable client expectations for service from the vendonrs we use. But occasionally unforeseen circumstances (in this case, the client's having second thoughts, among other things) complicate what was predicted to be a routine visit. Nils spent extra time and effort to make sure the client's needs were met, I look forward to working with him and using Motion Specialites in the future.
Denise Coutts
AADL Authorizer
September 8, 2011
Motion Specialties - Windsor
Dear Cindy Fuerth,
I just want you guys to know what a difference you made for my mom. She has gained back a level of independence she had lost and that is invaluable.
Mom had a very hard time accepting she needed an assistive device and you guys were able to help her accept that. She was off on her own with her new wheels the very next morning to have her toenails done!! She loves her walker and shows it off to everyone.
And this is huge - you gotta know my mom. She commented to me more than once that you guys are very nice and know what you are talking about. She was very impressed. So way to go! You have made a huge difference for yet another person.
Thank you!!!
Gerti
August 31, 2011
Motion Specialties - Calgary
Hi Bob,
I would like to give my sincerest thanks, to you and your staff for the exceptional services and dedication in helping me obtain my manual wheelchair. The time and patient that you have displayed, from the smallest of details and all the information you have given me are beyond compare. The knowledge you`ve provided have helped me and my family overcome the difficulties and frustration in this uncertain stage of my life. I will never hesitate to recommend your services to all my relatives and friends, as I want them to experience it first hand.
God bless and more power to you and all your staff. Look forward seeing you soon.
Sincerely yours,
Manuel Ramos
June 27, 2011
Motion Specialties - Toronto
Dear Dekuan,
I would like to express our sincere appreciation for a wonderful experience we had in the recent parts purchase and repair of my mom's wheelchair.
We had dealt with Motion Specialties 6 years ago when we first designed and purchased this customized wheelchair for my mother. Back then, the quality and service was incredible, therefore by the time we needed maintenance and repairs, there was no other company that we would have approached other than Motion Specialties.
Once again, you have demonstrated remarkable and high quality service and workmanship. My mom required very unique and customized parts based on her medical needs post strokes. We appreciate that you recommended an experienced OT specialized in wheelchair seating and one who speaks Chinese to communicate with my dad and my mom. Together, both you and the OT designed solutions that have improved my mom's seating posture and comfort and, more importantly, minimized injuries from her agitation. This required a lot of thought, experience, and care for your clients and it was clearly demonstrated by your service.
Moreover, your customer service was extraordinary and professional. You were very efficient and were always willing to meet with the family and my mom at times that was most convenient for us. The speed of your service was very quick that, within weeks, all the consultation, design, repairs, and installation were complete. You were always prompt in responding to emails and voice messages. Thank you for also helping us apply for funding through ODSP and doing all the paperwork on my mom's behalf. The process was seamless.
Thank you once again for all your help and providing an extremely hassle-free experience. We would highly recommend Motion Specialties to anyone for any standard or customized wheelchair needs!
Warmest Regards,
The Lo Family
January 22, 2011
Motion Specialties - Windsor
Dear Mr. John Fase,
Last week life took an unexpected turn for us; we were told my father's health was deteriorating and he would have difficulty standing or walking. Needless to say, we were extremely overwhelmed and in need of guidance.
We wanted to take this opportunity to express our sincere appreciation for all you did. It was 11am when I walked into your store and by 1pm you were in my home reassuring us that a stair lift would be installed in 2 days! Not only did you make this unfortunate situation easier for us to get through it was actually a pleasure to meet you and your service staff. I'd like to compliment your employees, Chad and Norman who did the install. We can't say enough to truly express how wonderful they were! We also had the pleasure of meeting Jonathan, who came out the next morning to ensure that all was working well; again the responsiveness was impressive and appreciated. I can't forget to mention Nancy and your front store staff, such a commitment to great customer service is to be commended!!
Watching the smile on my father's face coming up the stairs on his new Stannah Stair Lift this morning was one of those "priceless" moments.
I will be confident in recommending Motion Specialties Windsor to all!!!
Thank you!!! Please let everyone know how greatly appreciated they are.
Sincerely,
N. A.
Motion Specialties - Timmins
Hi Paul
I would like to thank you for the superior service I have come to appreciate over the years with you. It is very much appreciated and I will definitely spread the word out even more as I have been doing already. It is nice to have the personal touch and prompt service that has made me want to do business with you all these years. I have always felt that you have the clients need in mind during any of my dealing with you and your employees. From stocking specific items, to offering services and listening to my needs and providing guidance it is truly appreciated. I am looking forward to dealing with you more in the future with any of my other purchases or service needs.
Thanks for allowing me to have the chair before hand. It is so much smoother. I may get to try it in the snow tomorrow AM.
Thanks again and have a good evening.
Motion Specialties - Toronto
Dear Mr Booth,
I understand that you are the supervisor of Sal San Juan, R.P.N. and we wanted to pass on our feedback from our recent wheelchair purchase.
My family was struggling with our Dad's advancing dementia, weekly falls resulting in hospital trips and stitches, etc. I was put in touch with Raj who works with the Versa Care/Main Terrace nursing home as physiotherapist. Raj explained that the process of getting Dad a good chair would be fast and painless. I was not really believing him but was pleasantly surprised.
After Raj made the recommendations, Sal entered the picture. I found that he was bright, clear to speak with (I have a brain injury), compassionate as to our situation with our Dad, both about the worry and financial issues.
Sal and Raj have an excellent working relationship, which allowed our Dad to have his new chair customized and provided to him in record time. The choice of chair was also perfect, taking into consideration all Dad's present and future needs. Sal took the time to explain all of this in a way I could understand and even had all the chair parts labelled with Dad's name so they wouldn't go missing.
Sal has a passion for his work that comes through when he deals with families who are distraught and confused. He seems to delight in helping people. Finally, not only was he pleasant but he did everything he said he would, on time, no errors. We appreciate that as well!
Please pass on our thanks to Sal,
Regards,
Barbara G. Forsyth